1) Acceptance of Terms
By accessing or using Projectmata Systems (the “Service”), you agree to these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.
2) Service Description
The Service provides messaging tools and integrations (e.g., Facebook Messenger) to help you communicate with your customers. Features may include receiving messages, replying, and tracking message metadata permitted by the platform.
3) Accounts & Access
- You are responsible for safeguarding access tokens, credentials, and Page permissions.
- You will maintain accurate contact details and ensure only authorized staff use the Service.
- You must comply with the terms and policies of third-party platforms you connect (e.g., Meta’s platform policies).
4) Messaging & Compliance
- You agree to follow platform rules, including Messenger’s 24-hour policy and approved message tags for outside the window.
- No spam, unlawful, harmful, or deceptive content. Respect user opt-outs and preferences.
- You are solely responsible for your messages, campaigns, and results.
5) Data & Privacy
We process limited personal data to deliver the Service. Please review our Privacy Policy for collection, use, retention, and data deletion instructions.
6) Fees & Payments
If fees apply, they will be set out in a separate order or invoice. You are responsible for platform or carrier fees (e.g., SMS, Meta). Unpaid amounts may lead to suspension of the Service.
7) Acceptable Use
- No reverse engineering, probing, or disrupting the Service or its infrastructure.
- No sending malware, phishing, or content that infringes third-party rights.
- No use of the Service in violation of applicable laws or platform policies.
8) Availability & Support
We strive for reliable operation, but the Service may be affected by third-party platforms, networks, or maintenance. Support is provided during business hours or as agreed in writing.
9) Warranty Disclaimer
The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10) Limitation of Liability
To the maximum extent permitted by law, Projectmata Services will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the Service.
11) Suspension / Termination
We may suspend or terminate access if you breach these Terms, violate platform policies, or create risk to the Service or other users.
12) Changes to the Terms
We may update these Terms from time to time. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
13) Contact
Questions about these Terms? Contact us at [email protected].