PROJECTMATA / Communications

Customer conversations, voice and messaging in one operational model.

Connect website chat, messaging, SMS, email, voice and IVR to the workflows that handle customer work.

Connected to the workflow.

PROJECTMATA links communication channels with routing, customer context, permissions and business rules instead of treating each channel as a separate tool.

  • Website chat workflows
  • SMS and email
  • Voice and IVR
  • Routing and assignment
  • Conversation history
  • Channel integrations
Private demo

Client work stays confidential.

Many implementations are protected by NDAs. Use the website chat to request an NDA-safe demonstration relevant to your project.